Privacy Policy

Information you provide:

• Account details: Your name and email address
• Profile information: Your comfort level with technology, what devices you use, and your learning goals
• Learning progress: Which lessons you've completed, courses you've started, and certificates you've earned
• Support session details: Notes from your support sessions, scheduled appointments, and topics you discussed with our team
• Communication preferences: Your email opt-in status and any notification preferences you have set

Information collected automatically:

• Technical data: Basic information about how you use the site (like which pages you visit) to help us improve the experience
• Device information: The type of device and browser you use, to make sure our site works well for you
• AI assistant conversations: When you use the Ask SilverTech AI helper, we may store your questions and our responses to improve the service and provide better help over time

We use your information primarily to help you learn technology with confidence, and to operate our service securely and effectively.

Specifically, we use it to:

• Track your progress through courses so you can pick up where you left off
• Personalize your learning experience based on your comfort level and goals
• Send you account-related emails (such as appointment reminders, progress updates, and scam alerts when available)
• Provide tech support that's tailored to your devices and needs
• Let you access community features like the forum
• Operate and secure our service, including detecting and preventing abuse
• Contact you if there's important information about your account

We do not use your information for advertising, and we do not sell it to third parties.

That means your email, learning progress, support history, and any other data you share with us will never be sold to advertisers, data brokers, or any third party.

This matches our Trust Pledge and the promise already in our website footer.

We only share your information in these specific situations:

We never share your information with advertisers or marketing companies.

You have control over your information. Here's what you can do:

We take protecting your information seriously:

• Secure connections: Your data is encrypted when sent between you and our servers (using HTTPS/SSL)
• Secure storage: Our database is hosted on secure, industry-standard infrastructure
• Access controls: Only authorized team members can access your data, and only when needed to help you
• Regular reviews: We regularly review our security practices to keep your information safe

While no website can guarantee 100% security, we follow best practices to protect your data.

What are cookies? Small text files that help our website remember you and work properly.

What we use them for:

• Keeping you logged in
• Understanding which pages are helpful so we can improve
• Making sure the site works smoothly on your device

What we don't do: We do not use cookies to track you across other websites or for advertising purposes.

You can adjust your browser settings to block cookies, but some parts of the site may not work as well without them.

We welcome questions about this policy or how we handle your data.

We'll do our best to respond as quickly as we can.

We may update this policy from time to time. If we make any changes that affect how we use your personal information, we will:

• Post the updated policy on this page
• Update the "Last Updated" date at the bottom
• Send you an email if the change is significant

We encourage you to review this page occasionally to stay informed.